7 Best Conversation Intelligence Software In 2023

conversation intelligence

Are you looking to improve your customer interactions and conversations in 2023? If so, you’re not alone. As businesses continue to prioritize customer experience, more and more companies are turning to conversation intelligence software to help them analyze and optimize their customer conversations.

Conversation intelligence software uses artificial intelligence and machine learning to analyze customer interactions and provide insights into how businesses can improve their communication with customers. From identifying common customer pain points to improving sales tactics, these tools offer a wealth of benefits for businesses of all sizes.

In this blog post, I’ll be sharing the seven best conversation intelligence software options available in 2023, along with a detailed analysis of each one. Whether you’re a small business owner looking to improve your customer service or a sales team leader looking to close more deals, you’ll find something on this list that can help you achieve your goals.

So, if you’re ready to take your customer conversations to the next level in 2023, keep reading to learn more about the top conversation intelligence software options available today.

What Are the Best Conversation Intelligence Tools?

1. Gong

Gong is a leading conversational intelligence software that is specifically designed to help businesses analyze sales and customer conversations. With Gong, businesses can gain valuable insights into the effectiveness of their communication strategies and identify opportunities for improvement. The software analyzes customer interactions in real time, using AI and machine learning to identify patterns and trends that can help businesses to better understand their customers’ needs and preferences. Gong also provides detailed analytics and reporting capabilities, allowing businesses to track the performance of their teams and individual employees and make data-driven decisions to improve their outcomes. Overall, Gong is a powerful tool for businesses looking to optimize their customer interactions and drive better results across the board.

Key Benefits

  • Improves sales performance: Gong’s conversational intelligence software helps sales teams to understand their customers’ needs and preferences better, allowing them to deliver more effective pitches and close more deals.
  • Provides valuable customer insights: By analyzing customer interactions in real time, Gong can help businesses to gain valuable insights into their customers’ needs, preferences, and pain points.
  • Enables data-driven decision-making: Gong’s detailed analytics and reporting capabilities enable businesses to make data-driven decisions about their communication strategies, team performance, and individual employee development.
  • Increases efficiency and productivity: With Gong, sales teams can save time and be more productive by focusing on the most promising leads and opportunities, while customer success teams can identify and resolve customer issues more quickly and effectively.
  • Facilitates team collaboration: Gong’s platform allows team members to collaborate more effectively, sharing actionable insights and best practices to improve overall performance and achieve better results.
  • Streamlines coaching and training: Gong’s analytics and reporting capabilities can help sales managers to identify areas where team members need coaching or training, enabling them to provide targeted support and improve performance.

Pricing

Unfortunately, Gong.io doesn’t provide you with a public pricing structure and you will have to reach out to them through their website to get a quote. What Gong.io does provide though is, that the plans are priced per recorded user

2. HubSpot Sales Hub

The HubSpot Sales platform is a comprehensive suite of tools designed to help sales teams improve their performance and drive growth. One of the key features of this platform is its conversational intelligence software, which analyzes customer interactions and provides insights into how sales teams can improve their communication and build stronger relationships with customers. With its powerful conversation intelligence platform, HubSpot Sales can help businesses to gain a deeper understanding of their customers’ needs and preferences, identify areas for improvement, and optimize their sales processes for maximum effectiveness. Whether you’re looking to streamline your workflows, increase your team’s productivity, or improve your customer experience, HubSpot Sales has the tools you need to succeed.

Key Benefits

  • Helps streamline sales processes: HubSpot Sales enables sales teams to automate and streamline their sales processes, allowing them to focus on building relationships with prospects and closing deals.
  • Provides valuable sales insights: By tracking and analyzing sales data, HubSpot Sales can provide businesses with valuable insights into their sales processes, helping them to identify areas for improvement and make data-driven decisions.
  • Improves communication with prospects and customers: With HubSpot Sales, businesses can send personalized emails, make calls, and schedule meetings all from one platform, improving communication with prospects and customers and helping to build stronger relationships.
  • Enhances lead tracking and management: HubSpot Sales enables businesses to track leads and manage them through every stage of the sales funnel, helping to ensure that no leads fall through the cracks and that the sales team is always focused on the most promising opportunities.
  • Enables collaboration between teams: HubSpot Sales provides a centralized platform for sales, marketing, and customer success teams to collaborate and share information, ensuring that everyone is working towards the same goals.
  • Offers advanced reporting and analytics: With detailed reporting and analytics capabilities, HubSpot Sales provides businesses with valuable ai based insights into their sales performance, enabling them to make data-driven decisions and optimize their sales processes for maximum effectiveness.

Pricing

Hubspot pricing is based on the number of users you need and how sophisticated you want your tools to be. The more you pay, the better the tools are. But the good thing is they offer a completely free CRM to start with.

Hubspots pricing is:

  • Free Tools: $0/mo
  • Starter: $20/mo
  • Starter CRM Suite: $50/mo
  • Professional: $490/mo
  • Enterprise: $1,180/mo

3. SalesLoft

SalesLoft’s platform overview showcases their conversational intelligence software, which is designed to help sales teams better understand their customer interactions and optimize their sales strategies. By analyzing customer conversations, the conversation intelligence platform is providing insights into the needs and preferences of customers, helping sales teams to personalize their outreach and build stronger relationships. With SalesLoft’s powerful conversation intelligence platform, sales teams can gain a deeper understanding of their customer’s pain points, identify areas for improvement in their sales processes, and optimize their strategies for maximum effectiveness. Whether you’re looking to streamline your workflows, increase your team’s productivity, or improve your customer experience, SalesLoft’s conversation intelligence platform has the tools you need to succeed.

Key Benefits

  • Enables sales teams to personalize their outreach: SalesLoft provides sales teams with a variety of tools to personalize their outreach to prospects and customers, including email templates, call scripts, and social media messaging.
  • Streamlines sales workflows: SalesLoft helps sales teams to streamline their workflows and automate repetitive tasks, allowing them to focus on building relationships and closing deals.
  • Improves communication with prospects and customers: With SalesLoft, sales teams can communicate with prospects and customers through a variety of channels, including email, phone, and social media, all from one platform.
  • Provides valuable sales insights: SalesLoft tracks and analyzes sales data, providing businesses with valuable insights into their sales performance and helping them to make data-driven decisions.
  • Enhances collaboration between teams: SalesLoft provides a centralized platform for sales, marketing, and customer success teams to collaborate and share information, ensuring that everyone is working towards the same goals.
  • Offers advanced reporting and analytics: With detailed reporting and analytics capabilities, SalesLoft provides businesses with valuable insights into their sales performance, enabling them to make data-driven decisions and optimize their sales processes for maximum effectiveness.

Pricing

Unfortunately, SalesLoft doesn’t provide you with a public pricing structure and you will have to request a demo through their website to get a quote. SalesLoft offers 3 different plans: Essentials, Advanced and Premier. Keep in mind that with their Essentials plan you only get a trial for their conversation intelligence feature, so you will have to upgrade to their Advanced plan to reap the full benefits of that tool.

4. Fathom

Fathom is a leading provider of conversational intelligence software and a popular choice among sales leaders. Their conversation intelligence platform is designed to help sales teams improve their communication skills, understand customer needs and preferences, and close deals faster. With Fathom’s advanced conversation intelligence platform, sales leaders can monitor and analyze customer conversations in real-time, providing valuable insights that can help teams make better decisions and improve their performance. Whether you’re looking to streamline your sales processes, improve your team’s productivity, or optimize your customer experience, Fathom’s conversation intelligence platform is a powerful tool that can help you achieve your goals.

Key Benefits

  • Gain insights into customer needs and preferences
  • Identify areas for improvement in your sales processes
  • Streamline communication with customers
  • Increase productivity and efficiency for sales teams
  • Optimize customer experience and satisfaction
  • Real-time monitoring and analysis of customer conversations
  • AI-powered conversation analytics
  • Customizable dashboards and reports for easy tracking and analysis

Pricing

Fathom is completely free to use, no catch! They offer a paid Team edition with additional features if you would like to roll it out in you organization. In that case you would have to pay $19/user/month.

5. Chorus.AI


ZoomInfo’s Chorus is an innovative conversational intelligence software that helps companies improve their sales processes and drive better business outcomes. Chorus is a comprehensive conversation intelligence platform that offers real-time insights into customer conversations, helping sales teams optimize their communication strategies and close deals faster. With its advanced AI-powered technology, Chorus can analyze customer conversations at scale, providing valuable insights into customer preferences, objections, and pain points. Whether you’re looking to streamline your sales processes, boost productivity, or improve customer satisfaction, Chorus is a powerful tool that can help you achieve your goals. By leveraging the insights provided by Chorus, sales teams can make data-driven decisions, deliver personalized experiences to customers, and build strong relationships that lead to long-term success.

Key Benefits

Sure, here are some key benefits of ZoomInfo’s Chorus:

  • Improves sales processes: Chorus helps sales teams optimize their communication strategies, improve call quality, and drive better business outcomes.
  • Provides real-time insights: With Chorus, you can get real-time insights into customer conversations, including customer preferences, objections, and pain points.
  • Enables data-driven decisions: Chorus allows sales teams to make data-driven decisions, thanks to its advanced analytics and AI-powered technology.
  • Enhances productivity: By automating routine tasks and providing valuable insights, Chorus enables sales teams to focus on what matters most – building relationships with customers and closing deals.
  • Promotes collaboration: Chorus is a collaborative platform that brings sales teams together, allowing them to share best practices, learn from each other, and improve their performance over time.
  • Improves customer experience: By providing personalized experiences to customers and addressing their needs in real time, Chorus helps companies improve customer satisfaction and loyalty.

Pricing

Unfortunately, Chorus.ai doesn’t provide you with a public pricing structure and you will have to request a quote.

6. Mindtickle

MindTickle’s Sales Readiness Platform is an all-in-one sales enablement tool that includes a conversational intelligence platform to help sales teams improve their performance. With its conversational intelligence software, MindTickle can analyze customer interactions in real time, identifying patterns and providing insights that can be used to optimize the sales process. This platform also includes tools for onboarding, training, coaching, and gamification, making it a comprehensive solution for improving sales team performance. By leveraging conversational intelligence, sales teams can gain a better understanding of their customers and prospects, identify areas for improvement, and ultimately close more deals.

Key Benefits

  • Personalized sales training and coaching to help reps become more effective and knowledgeable
  • AI-driven recommendations to help managers prioritize coaching and training efforts for each team member
  • Real-time performance analytics to help managers identify strengths and weaknesses across the team and make data-driven decisions
  • Gamified learning and engagement tools to keep reps motivated and invested in their training
  • Seamless integration with existing sales tools and platforms to ensure a seamless experience for both reps and managers.

Pricing

Unfortunately, Mindtickle doesn’t provide you with a public pricing structure and you will have to request a quote.

7. Avoma

Avoma’s Meeting Intelligence is a powerful conversational intelligence platform that helps sales and customer success teams capture, transcribe, and analyze customer conversations. This conversation intelligence software is designed to help sales reps and customer success managers understand what’s being said on customer calls and meetings, so they can provide better insights, and drive more revenue. With Avoma, users can highlight key moments from their conversations, share them with their team, and get feedback from their colleagues. Additionally, conversation intelligence helps organizations improve their team performance by identifying areas of improvement in their sales process and coaching their reps on how to improve their conversations with customers. Overall, Avoma’s conversation intelligence platform is an excellent choice for organizations that are looking to gain deeper insights into their customer conversations and improve their sales process.

Key Benefits

  • Capture, transcribe, and analyze meetings in real-time
  • Extract key insights and action items from meetings
  • Share meeting summaries with team members for easy collaboration
  • Use machine learning to automate note-taking and follow-up tasks
  • Integrate with popular video conferencing and CRM tools for seamless workflow
  • Monitor customer sentiment and engagement during meetings
  • Improve team productivity and streamline the sales process

Pricing

Avoma has 4 pricing plans:

  • Basic: €0/mo
  • Starter: $17/mo
  • Plus: $39/mo
  • Business: €79/mo

    Keep in mind that the only plan that gives you all conversation intelligence features is the Business plan.

What Is A Conversation Intelligence?

Conversation intelligence refers to the data and insights that businesses can gather from customer and prospect conversations. By analyzing these interactions, businesses can gain valuable insights into the customer experience, identify areas for improvement, and optimize their communication strategies. Conversation intelligence data can include things like call recordings, chat transcripts, and email exchanges, which can be analyzed using natural language processing and machine learning algorithms to uncover patterns, sentiments, and other valuable insights. Ultimately, conversation intelligence can help businesses to better understand their customers, improve their communication strategies, and drive better results across the board.

What is an example of conversational intelligence?

One example of conversational intelligence is the use of revenue intelligence tools to analyze sales calls. By analyzing customer calls, businesses can gain valuable insights into what works and what doesn’t when it comes to closing deals. For example, conversational intelligence tools can help identify common customer pain points, objections, and questions that frequently arise during sales calls. Armed with this information, businesses can tailor their communication strategies to address these concerns and increase their chances of closing more deals. In addition to improving sales outcomes, conversational intelligence can also help businesses to identify opportunities for process improvements and coaching, ultimately leading to better performance across the board.

Why is conversation intelligence important?

Conversation intelligence is important for a variety of reasons, particularly for sales reps and customer success managers who rely on effective communication to drive results. By analyzing customer conversations, businesses can identify patterns and trends that can help them to better understand their customers, improve their communication strategies, and ultimately increase revenue. Additionally, conversation intelligence can help sales reps and customer success managers to identify areas for improvement and receive coaching to strengthen their communication skills. Beyond individual performance, conversation intelligence can also help to improve team performance by identifying best practices and sharing them across the organization. Ultimately, conversation intelligence can help businesses to build stronger relationships with their customers, improve their bottom line, and drive better results across the board.

How can I improve my conversational intelligence?

One way to improve your conversational intelligence is by using a conversation intelligence platform. These platforms use artificial intelligence and machine learning to analyze customer conversations and provide insights into what’s working and what’s not. By using a conversation intelligence platform, you can identify common customer pain points, objection-handling strategies, and successful closing tactics, among other insights. Additionally, many conversation intelligence platforms offer coaching and training tools that can help sales managers and reps to improve their communication skills and close more deals. Ultimately, using a conversation intelligence platform can help businesses to optimize their communication strategies, improve their sales outcomes, and drive better results across the board.

What is the theory of conversational intelligence?

The theory of conversational intelligence is based on the idea that effective communication is key to building strong relationships and driving business outcomes. Conversational intelligence helps businesses to analyze customer interactions using conversation analytics. By analyzing customer conversations, businesses can identify patterns and trends that can help them to better understand their customers and improve their communication strategies. With this information, businesses can tailor their communication approach to better meet the needs and expectations of their customers, ultimately driving better outcomes. Additionally, by using conversation analytics, businesses can gain valuable insights into the performance of their teams and individual employees, allowing them to identify areas for improvement and provide targeted coaching and training to drive better results.

How do you use conversational intelligence?

To use conversational intelligence, you’ll need a conversation intelligence tool, which can help you to analyze customer conversations and gain valuable insights into what’s working and what’s not. In the conversation intelligence space, there are a variety of tools available that can help you to achieve this, from AI-powered platforms to speech-to-text transcription services. Once you have a conversation intelligence tool in place, you can use it to analyze sales conversations, identify common pain points and objections, and develop effective communication strategies to address these concerns. Additionally, conversation intelligence can help you to track the performance of your team and individual employees, allowing you to identify areas for improvement and provide targeted coaching and training to drive better outcomes. Ultimately, by leveraging the power of conversation intelligence, businesses can optimize their communication strategies, improve their sales outcomes, and build stronger relationships with their customers.

Conclusion

In conclusion, conversation intelligence is an essential tool for businesses looking to optimize their customer interactions and drive better outcomes. By using conversation intelligence software, businesses can analyze customer conversations, identify patterns and trends, and develop more effective communication strategies. In this blog post, we discussed the seven best conversation intelligence software options available in 2023, as well as what conversation intelligence is and an example of how it can be used to drive revenue. From sales conversations to customer success interactions, conversation intelligence can help businesses to improve team performance, build stronger relationships with their customers, and drive better results across the board. If you’re interested in improving your conversational intelligence, consider exploring the tools and strategies discussed in this blog post and finding the approach that works best for your business.

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